Frequently Asked Questions

Simply download the BlinkStudy app or visit blinkstudy.in, enter your mobile number, verify the OTP sent to your phone, and you're ready to start learning!

Check if you entered the correct mobile number. Wait for 2-3 minutes (sometimes there's a delay). Check your phone's message/SMS app. Ensure you have network connectivity. Try requesting OTP again after 5 minutes. Contact support at support@example.com if issue persists.

You can request OTP maximum 5 times per hour for security reasons. After that, please wait for 1 hour before trying again.

Yes! You can log in to your BlinkStudy account on multiple devices (phone, tablet, computer) simultaneously. Your progress syncs across all devices.

BlinkStudy uses OTP-based login, so there's no password to remember! Simply enter your mobile number and verify OTP each time you log in.

Yes, contact our support team at support@example.com with your current mobile number and new mobile number. We'll assist you with the change.

Go to Settings → Account → Delete Account, or email us at support@example.com. Please note that account deletion is permanent and cannot be undone.

We offer four plans: FREE (₹0 - 10 chats/day, 2 quizzes/day, ad-supported), STARTER (₹149/month - Unlimited chat, 5 quizzes/day, ad-free), PRO (₹399/month - 20 quizzes/day, unlimited topic quizzes & exam prep, HD videos, priority processing), and ULTIMATE (₹899/month - Unlimited everything, 50 whiteboard videos/month, advanced analytics, up to 5 devices).

Yes! All new users start with a FREE plan to explore BlinkStudy. You can upgrade anytime to unlock premium features.

Go to Settings → Subscription → Choose Plan → Make Payment. Your upgrade takes effect immediately!

Yes, you can downgrade from Ultimate → Pro → Starter → Free anytime. The change will take effect at the end of your current billing cycle. No refund for the difference.

We accept UPI (Google Pay, PhonePe, Paytm, etc.), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Mobile Wallets (Paytm, Mobikwik, etc.).

Yes, all prices displayed are inclusive of applicable taxes.

Yes, subscriptions automatically renew every month unless you cancel. You'll receive a reminder 3 days before renewal.

Go to Settings → Subscription → Cancel Plan. You can also email support@example.com. You'll continue to have access until the end of your billing period.

Absolutely! All payments are processed through secure, PCI-DSS compliant payment gateways. We do NOT store your card/banking details.

Don't worry! If payment fails, the amount is usually refunded within 5-7 business days automatically. If not, contact support@example.com with your transaction ID.

Yes! We offer a 7-day money-back guarantee for first-time subscribers. Simply email support@example.com within 7 days of purchase.

Refunds are processed within 7-10 business days after approval. The amount is credited to your original payment method.

Yes! An invoice is automatically sent to your registered email after successful payment. You can also download it from Settings → Billing History.

Simply take a photo of any math, physics, chemistry, or biology problem, and our AI instantly provides step-by-step solutions with explanations!

It depends on your plan: Free: 3 scans/day, Basic: 15 scans/day, Pro: 100 scans/day.

AI-generated video content with interactive questions designed for JEE and NEET preparation. Learn concepts through engaging videos!

Hand-drawn style explanatory videos that make complex concepts easy to understand - just like having a personal tutor!

Yes! Upload your study materials (notes, textbooks) and get AI-powered summaries, key points, and practice questions.

Free: 1 PDF/month (5 pages max), Basic: 10 PDFs/month (20 pages max per PDF), Pro: 150 PDFs/month (100 pages max per PDF).

Currently, BlinkStudy requires internet connection for AI-powered features. Offline mode is coming soon!

We cover all major subjects for JEE and NEET: Mathematics, Physics, Chemistry, Biology (Botany & Zoology).

Absolutely! While optimized for JEE/NEET, BlinkStudy works great for Class 11-12 board exam preparation too.

Our AI is trained on millions of problems and maintains high accuracy. However, we always recommend verifying important concepts with your teachers or textbooks.

While rare, if you find an error, please report it via the "Report Issue" button. We continuously improve our AI based on feedback.

Currently, BlinkStudy primarily works in English. Hindi language support is on our roadmap!

Yes! The AI maintains context within a session and can reference previous conversations to provide better assistance.

Free: 3 days, Basic: 7 days, Pro: Unlimited (lifetime).

Yes! Go to Dashboard to see detailed analytics including problems solved, topics covered, quiz scores, and strengths & weaknesses.

Currently not available, but this feature is in development for Pro users.

Check your internet connection. Close and reopen the app. Clear app cache (Settings → Apps → BlinkStudy → Clear Cache). Update to the latest version. Restart your device. Contact support if issue persists.

Ensure stable internet connection (3G/4G/WiFi). Lower video quality in settings. Clear app cache. Check if you have sufficient storage space. Try restarting the app.

You've exhausted your daily quota for that feature. Limits reset at midnight (IST) or upgrade your plan for higher limits.

Android: 5.0 and above, iOS: 12.0 and above, Web: All modern browsers (Chrome, Firefox, Safari, Edge).

Cached videos and images may consume storage. Go to Settings → Clear Cache to free up space.

Yes! We use bank-grade encryption and follow strict data protection policies. Read our Privacy Policy for details.

Absolutely NOT! We never sell your personal information. Your trust is our priority.

No, your account and progress are completely private and visible only to you.

All your personal data is permanently deleted within 30 days as per our Privacy Policy.

Email us at support@example.com. We respond within 24 hours (Monday-Saturday, 9 AM - 8 PM IST).

Yes! The FREE plan is your demo. Explore all features with daily limits before upgrading.

Currently, we provide support via email only for better documentation and faster resolution.

Email support@example.com with: Device details (Android/iOS, version), App version, Screenshot/screen recording, and a detailed description of the issue.

Referral program is coming soon! You'll be able to earn rewards by inviting friends to BlinkStudy.

We keep our pricing affordable for all students. Special discounts are announced during festive seasons - follow us on social media!

Scholarship programs for deserving students are under planning. Stay tuned for announcements!

Yes! Our content is specifically designed according to the latest JEE Main, JEE Advanced, and NEET syllabus.

Yes! Exam Prep feature includes previous year questions with detailed solutions.

We regularly update content to match the latest exam patterns and syllabus changes.

Yes! Share your suggestions at support@example.com. We prioritize user-requested content.

Visit blinkstudy.in/terms or check the app footer for complete Terms & Conditions.

Full Privacy Policy is available at blinkstudy.in/privacy

Detailed Refund & Cancellation Policy: blinkstudy.in/refund

Yes! We offer bulk licensing for educational institutions. Contact support@example.com for details.

Currently English only. Hindi and other regional languages are planned for future releases.

Absolutely! We love user feedback. Email your ideas to support@example.com

BlinkStudy combines advanced AI technology, personalized learning paths, scan-to-solve convenience, affordable pricing, exam-focused content, and 24/7 availability.

BlinkStudy was founded by Rajnish Kumar, an educator and technology enthusiast from Patna, Bihar.

Upcoming features include: Live doubt-solving sessions, Peer learning communities, Offline mode, Hindi language support, Advanced analytics, and Scholarship programs.

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