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Cancellation & Refund Policy

Last updated: February 05, 2026

Cancellation & Refund Policy

Effective Date: February 05, 2026

1. Overview

Please read this policy carefully before making a purchase. All sales of subscription plans are final and non-refundable except as specifically stated in this policy.

2. Available Plans

BlinkStudy offers the following subscription plans:

  • Free (₹0/month): 10 AI chats/day, 2 quizzes/day, 3 topic quizzes/day, 1 exam prep/day, 3 scan & solve/day, ad-supported with watermark
  • Starter (₹149/month): Unlimited AI chat, 5 quizzes/day, 10 topic quizzes/day, 3 exam prep/day, 10 scan & solve/day, ad-free, no watermark
  • Pro (₹399/month): Unlimited AI chat, 20 quizzes/day, unlimited topic quizzes & exam prep, 30 scan & solve/day, HD video quality, priority processing
  • Ultimate (₹899/month): Unlimited everything, 50 whiteboard videos/month, 100 PDF uploads/month, advanced analytics, up to 5 devices

3. Refund Policy

No Refunds For:

  • Used credits or partially consumed credit packages
  • Subscription fees for the current billing period
  • Voluntary subscription cancellations
  • Change of mind after purchase

Refunds May Be Issued For:

  • Technical Issues: If the Service fails to work due to our technical issues
  • Double Billing: If you were accidentally charged multiple times
  • Unauthorized Transactions: If you can prove the transaction was unauthorized
  • Service Not Delivered: If credits were not added to your account

4. Cancellation Policy

How to Cancel:

  • In-App: Go to Settings → Subscription → Cancel Subscription
  • Email: Send a cancellation request to support@example.com
  • Timing: Cancel at least 24 hours before renewal

Effect of Cancellation:

  • Access continues until the end of the current billing period
  • No further charges will be made after cancellation
  • Unused credits remain available for 30 days
  • You can reactivate anytime

5. Subscription Renewals

  • Subscriptions auto-renew unless cancelled
  • You will be charged on the renewal date
  • No refunds for auto-renewals if cancellation wasn't processed
  • We send renewal reminders 3 days before billing

6. Daily Limits & Usage

  • Daily Limits: Chat messages, quizzes, scan & solve limits reset at 12:00 AM IST daily
  • Monthly Limits: Whiteboard videos and PDF uploads reset monthly
  • Unused Limits: Daily/monthly limits do not accumulate or carry over
  • Upgrading your plan takes effect immediately with new limits

7. Refund Request Process

To Request a Refund:

  1. Send an email to support@example.com
  2. Include your transaction ID
  3. Provide purchase date and amount
  4. Explain the reason for refund
  5. Attach relevant screenshots (if applicable)

Processing Time:

  • Refund requests are reviewed within 3-5 business days
  • Approved refunds are processed within 7-10 business days
  • Refunds are credited to the original payment method

8. Special Cases

Technical Problems

  • We'll try to resolve technical issues first
  • Refunds considered if issues can't be resolved
  • Partial refunds may be offered for partial disruptions

Billing Errors

  • Report billing errors within 30 days
  • We'll investigate and correct genuine errors
  • Full refunds for confirmed billing mistakes

9. Dispute Resolution

  • Contact us first for any refund-related issues
  • We aim for amicable resolution
  • Legal recourse available as a last resort

10. Policy Changes

We reserve the right to modify this policy. Changes will be posted on this page with the updated effective date.

11. Contact Information

For refund requests or questions about this policy:

  • Email: support@example.com
  • Website: blinkstudy.in
  • Response Time: Within 24 hours

12. Consumer Protection

If you're a consumer in India, you have additional rights under the Consumer Protection Act 2019. This policy doesn't limit your statutory rights.