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Refund and Cancellation Policy

Last updated: January 30, 2026

Refund and Cancellation Policy for BlinkStudy Last Updated: January 30, 2025 At BlinkStudy, we strive to provide the best AI-powered educational experience. This policy outlines our refund and cancellation terms for subscription plans.

1. REFUND ELIGIBILITY

1.1 7-Day Money-Back Guarantee

  • Available ONLY for first-time subscribers (Basic/Pro plans)
  • Valid for 7 days from the date of purchase
  • Applies if you are unsatisfied with the service
  • Full refund, no questions asked

1.2 Who is Eligible? ✅ First-time subscribers to Basic or Pro plan ✅ Refund requested within 7 days of purchase ✅ No previous refund claims on the account ✅ Valid reason for dissatisfaction (optional) 1.3 Who is NOT Eligible? ❌ Free plan users (no payment made) ❌ Refund requested after 7 days ❌ Subscription renewals (2nd month onwards) ❌ Users who have already received a refund before ❌ Accounts suspended for Terms violation ❌ Promotional/discounted subscriptions (unless stated otherwise)

2. NON

-REFUNDABLE SCENARIOS No refunds will be provided in the following cases:

  • Usage limits exhausted (e.g., all daily scans used)
  • Change of mind after 7-day period
  • Failure to cancel before auto-renewal
  • Technical issues on user's device/internet
  • Account sharing or Terms violation
  • Partial month usage (no pro-rata refunds)

3. REFUND PROCESS

3.1 How to Request a Refund Step 1: Email us at [admin@blinkstudy.in] Step 2: Include:

  • Registered mobile number
  • Transaction ID / Payment receipt
  • Reason for refund (optional but helpful)
  • Date of purchase

Step 3: We will verify your eligibility Step 4: Approved refunds processed within 7-10 business days 3.2 Refund Timeline

  • Request Acknowledgment: Within 24 hours
  • Verification: 2-3 business days
  • Refund Processing: 7-10 business days from approval
  • Bank Credit: Additional 3-5 days (depends on bank)

Total Time: 10-15 business days maximum 3.3 Refund Method

  • Refund to original payment method only
  • UPI: 3-5 business days
  • Credit/Debit Card: 5-7 business days
  • Net Banking/Wallet: 3-7 business days
  • No cash refunds

4. CANCELLATION POLICY

4.1 How to Cancel Subscription You can cancel your subscription anytime: Option 1: Through App/Website

  • Go to Settings → Subscription → Cancel Plan
  • Confirm cancellation

Option 2: Email Request

  • Send email to [support@blinkstudy.in]
  • Subject: "Cancel Subscription - [Your Mobile Number]"
  • We will process within 24 hours

4.2 What Happens After Cancellation?

  • Auto-renewal will be disabled
  • You can continue using the plan until the current billing period ends
  • Access to paid features will expire on the subscription end date
  • Account will automatically downgrade to Free plan
  • No refund for remaining days in the current month

Example:

  • Subscribed on: Jan 1, 2025 (₹149 paid)
  • Cancelled on: Jan 15, 2025
  • Access until: Jan 31, 2025 (full month)
  • Next billing: Cancelled (no charge on Feb 1)
  • Refund: None (used 15 days)

4.3 Reactivation

  • You can resubscribe anytime
  • No penalty or waiting period
  • Previous history/data retained (as per plan limits)

5. AUTO

-RENEWAL & CHARGES 5.1 Auto-Renewal

  • All subscriptions auto-renew monthly
  • Payment charged 1 day before renewal date
  • Email/SMS reminder sent 3 days before renewal
  • Cancel anytime to stop auto-renewal

5.2 Failed Auto-Renewal

  • 3 retry attempts over 3 days
  • Service suspended after failed attempts
  • 7 days grace period to update payment method
  • Account downgrades to Free plan after 7 days

6. PLAN UPGRADES & DOWNGRADES

6.1 Upgrade (Free → Basic → Pro)

  • Takes effect immediately
  • Pro-rated credit for remaining days (if upgrading mid-cycle)
  • Pay difference for current month

Example:

  • Basic plan (₹149) - 15 days used
  • Upgrade to Pro (₹999)
  • Credit: ₹75 (for remaining 15 days of Basic)
  • Pay: ₹999 - ₹75 = ₹924

6.2 Downgrade (Pro → Basic → Free)

  • Takes effect at the end of current billing cycle
  • No refund for difference
  • Features reduced after cycle ends

Example:

  • Pro plan paid on Jan 1 (₹999)
  • Downgrade to Basic on Jan 15
  • Pro access until: Jan 31
  • Basic plan starts: Feb 1 (charged ₹149)
  • Refund: None

7. PROMOTIONAL OFFERS & DISCOUNTS

  • Special offers may have different refund terms
  • Discount codes are non-refundable
  • Refund calculated on actual paid amount, not original price
  • Promotional period terms mentioned at time of purchase

8. TECHNICAL ISSUES & SERVICE CREDITS

8.1 Platform Downtime

  • Planned maintenance: No refunds (notified in advance)
  • Unplanned outage >24 hours: 1-day service credit
  • Major outage >3 days: Pro-rated refund or extension

8.2 Feature Malfunction

  • AI service errors: Report to support for resolution
  • Temporary issues: No refunds (resolved within 24-48 hours)
  • Persistent problems: Service credit or refund considered

9. DISPUTED TRANSACTIONS

9.1 Unauthorized Charges

  • Report within 7 days: Full investigation + refund
  • Report after 7 days: Case-by-case review
  • Bank disputes: Cooperate with payment gateway investigation

9.2 Duplicate Charges

  • Automatically refunded within 7-10 business days
  • Contact support immediately for faster resolution

10. CHARGEBACKS & PAYMENT DISPUTES

⚠️ Important:

  • Contact us BEFORE initiating chargeback with bank
  • Chargebacks may result in account suspension
  • We will provide transaction proof to bank/payment gateway
  • Unjustified chargebacks may lead to permanent ban

11. EXCEPTIONS & SPECIAL CASES

We may offer refunds outside policy in cases of:

  • Severe technical issues on our end
  • Billing errors or system glitches
  • Compassionate grounds (medical emergencies, etc.)
  • Regulatory requirements

These are evaluated case-by-case at our discretion.

12. CONTACT FOR REFUNDS & CANCELLATIONS

For all refund and cancellation queries:

  • Email: [email protected]
  • Subject Line: "Refund Request" or "Cancel Subscription"
  • Response Time: Within 24 hours
  • Website: www.blinkstudy.in

Required Information: ✓ Registered mobile number ✓ Transaction ID / Payment screenshot ✓ Date of purchase ✓ Reason for refund (helps us improve)

13. POLICY CHANGES

  • We may update this policy with 30 days' notice
  • Changes applicable to new subscriptions immediately
  • Existing subscriptions: Old policy applies until renewal
  • Continued use = acceptance of updated policy

14. GOVERNING LAW

This Refund Policy is governed by:

  • Consumer Protection Act, 2019 (India)
  • Information Technology Act, 2000
  • Laws of India
  • Jurisdiction: Patna, Bihar

15. CONSUMER RIGHTS

As per Indian consumer laws, you have the right to:

  • Fair refund process
  • Transparent pricing
  • Clear cancellation terms
  • Dispute resolution

--- SUMMARY TABLE | Plan | Refund Period | Cancellation | Auto-Renewal | |------|---------------|--------------|--------------| | Free | Not Applicable | Anytime | No | | Basic (₹149) | 7 days (first-time) | Anytime | Yes (monthly) | | Pro (₹999) | 7 days (first-time) | Anytime | Yes (monthly) | Key Points: ✅ 7-day money-back guarantee for first subscription ✅ Cancel anytime, no penalty ✅ Refunds in 7-10 business days ✅ Auto-renewal can be disabled anytime ✅ Access until end of billing period after cancellation --- For questions or concerns about refunds: Email: [support@blinkstudy.in] Operated by: Rajnish Kumar © 2025 BlinkStudy - All Rights Reserved